Assistance Request Name* First Last Email* My request is for* Adding a new page to my site Posting a blog post to my blog Adding a new feature to my site Updating my site Asking a question Something else Hidden(Hidden) New Page Request Hidden(Hidden) New Post Request Hidden(Hidden) New Feature Request Hidden(Hidden) Updating My Site Ok, in a few words, what's your request about? Ok, in a few words, what's your question about? Great! What would you like the title of your new page to be? And would you like to add your new page to your website's navigation menu? If yes, please share where you would like it added in your menu. Please upload a document file containing the written content you would like on your new page.Please attach .doc or .docx file formats. (If you are using Pages, please export to "Word" which is .docx). Accepted file types: doc, docx, Max. file size: 256 MB.Please upload any images that you would like on your new page.Attachment files cannot exceed 10MB in size. If you have larger attachments: (1) please send this form without your attachments and then (2) email your attachment to us at [email protected] Drop files here or Select files Max. file size: 10 MB. If you would like to add any notes or special instructions for your new page, you may share them here:Where would you like to make the update? A particular page (home page, contact page, etc) The top of the website (website header) The bottom area of the website (website footer) Somewhere else Cool that you'd like to update a page. Share the link to the page where you would like the update to be made: Please describe your desired updateInclude if you would like any existing text to be removed or replaced with your update.If your update requires replacing or inserting more than a few sentences of text, please attach the text updates in a document file and upload the document here.Please attach .doc or .docx file formats. (If you are using Pages, please export to "Word" which is .docx). Max. file size: 256 MB.Please upload any images or other files that may be needed for your update (optional).Attachment files cannot exceed 10MB in size. If you have larger attachments: (1) please send this form without your attachments and then (2) email your attachment to us at [email protected] Drop files here or Select files Max. file size: 10 MB. Great. We'd love to add a new feature for you. Which one would you like? Setting up my blog Adding email list subscribe forms Setting up Google Analytics tracking Inserting a Facebook pixel code Adding a link to my client portal Something else Excellent. Do you already have a first blog post ready? Yes No Excellent that you have your first blog post ready! Let's set up your blog with your first blog post in it too.We recommend setting up your blog with your first blog post in it. That way, you won't have a blank page with nothing on it and we'll set up your blog with a blog post in it. Please prepare your first blog post and when it's ready, reach out and we can proceed with your blog setup.Do you have a specific place you'd like a link to your blog added in your website's navigation menu? If yes, please share where you would like it added in your menu. Blog post title Blog post category (required)Categories sort your blog posts into different sections. Example: A therapist who is specialized in helping relationships might have categories like, Infidelity, Communication Skills, and Intimacy. Blog post tags (optional) Blog post written contentPlease attach .doc or .docx file formats. (If you are using Pages, please export to "Word" which is .docx). Max. file size: 256 MB.Blog post imagesAttachment files cannot exceed 9MB in size. If you have larger attachments: (1) please send this form without your attachments and then (2) email your attachment to us at [email protected] Drop files here or Select files Max. file size: 10 MB. Please select how you'd like us to proceed with the publication of your blog post: Draft my post - insert my post and send me a link to log in and see the draft Publish my post - insert my post and publish it so that it goes live immediately Schedule my post - insert my post and schedule it to publish itself at a later date Ok, when would you like your blog post to be scheduled for?month/date/year MM slash DD slash YYYY If you would like to add any notes or special instructions for your new post, you may share them here:Which email marketing software are you using? Mailchimp Mailerlite Convertkit Aweber To connect your software to your Empathysite, we will need login access.*Please securely send us your login username and password information via our secure form (opens in a separate tab). Once complete, please proceed with this form. Ok, I sent my login information in the secure form Which list would you like your subscribe forms to connect to? Do you want to tag your new subscribers? If so, with what tag? What copy would you like on your subscribe form to encourage them to sign up?What would you like your subscribe form button to say? Let us know which pages you would like your sign up forms to appear.We recommend the home page and blog but let us know what you would like.Are you offering your subscribers a free gift?Like a downloadable pdf worksheet, checklist, ebook, or another form of content. Yes No Please outline the sign up sequence that you would like your new subscribers to go through from the website.We have already populated this field with our suggested sequence. Please make changes if you would like something different. (1) Website visitor puts their name and email into a form on the website (2) After pushing button, the form will say “Thanks for subscribing” (does not redirect to a new page, the visitor just sees the message in place of the fields) (3) The new subscriber will get an email in their inbox asking for them to confirm their subscription (4) The new subscriber will click confirm and be directed to the standard page set up in your email marketingPlease outline the sign up sequence that you would like your new subscribers to go through from the website.We have already populated this field with our suggested sequence. Please make changes if you would like something different. (1) Website visitor puts their name and email into a form on the website (2) The form will say “Thanks for subscribing” (does not redirect to a new page, the visitor just sees the message in place of the fields) (3) The new subscriber will get an email in their inbox asking for them to confirm their subscription (4) The new subscriber will click confirm and be directed to a “Thank You” page where we can insert a link to your free gift.The file size of your free downloadable is 999 KB or smaller 1 MB (1000 KB) or bigger I don't know Ok, your downloadable file is quite large. We recommend saving your file to a free platform like Google Drive or Dropbox that can handle large files. Once you upload your file there, you may send us the link and we can link to that for your subscribers to download.Ok! Attach your free giftWe will save your file to your website and will be able to create a download link. If you receive a invalid file type warning from this form, please send this form and email your gift to [email protected] separately Drop files here or Select files Max. file size: 10 MB. Ok! Attach your free giftWe will check out the file size for you and let you know how to best proceed. Attachment files cannot exceed 10MB in size. If you have larger attachments: (1) please send this form without your attachments and then (2) email your attachment to us at [email protected] Drop files here or Select files Max. file size: 10 MB. If you would like to add any notes or special instructions for your subscribe forms, you may share them here:Ok, upload a document with the FB tracking code hereFor FB tracking, please copy and paste the entire code provided to you in the FB manager into a document and attach it here. Max. file size: 256 MB.Ok, to start tracking, please copy and paste your google analytics universal tracking code hereFor google analytics tracking, we just need the universal analytics code which looks like UA-xxxxxx.. where the x's could be letters or numbers. If you haven't set up your Google Analytics account yet, here's our favorite guide on setting Google Analytics up. Cool. Please copy and paste the link to your client portal. Describe where you would like the link added to your site.You may add the link to a menu, a page, or the header or footer of your site. And what would you like your link to say? What text will be linked?Perhaps your link should say, "client portal" or "schedule now" but you may choose any link text that you'd like. We'd be happy to answer a question for you. Please ask your question below.Ok, please share your request with us.AttachmentsAttachment files cannot exceed 10MB in size. If you have larger attachments: (1) please send this form without your attachments and then (2) email your attachment to us at [email protected] Drop files here or Select files Max. file size: 10 MB.
