Empathysites.com collects some personal data from its users. We highly respect your privacy. All data we collect is used for internal purposes only and we will never sell your personal information to 3rd parties. We work hard to protect your information and put you in control.
Owner and Data Controller
Owner contact email: [email protected]
Website address: empathysites.com
Among the types of Personal Data that empathysites.com collects, on our own or through third parties, there are: Cookies, Usage Data, email address, username, Data communicated while using the service including payment information and email address, first name and last name.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Personal Identification Information
We may collect Personal Identification Information from Users in a variety of ways, including, but not limited to, when Users visit our Site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. The Personal Data may be freely submitted by the User or the Data Subject, or collected automatically when using the Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.
We will collect Personal Identification Information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. The Personal Data collected may regard both the User and third parties whose data the User provides. The User assumes responsibility for the Personal Data of third parties published or shared through the Site and declares that they have the right to communicate or broadcast them, thus relieving the Owner of all responsibility towards third parties.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How We Use Collected Data and Information
We collect and use Users’ or Data Subjects’ Personal and Non-Personal Identification Information and other Data for the following purposes:
- To Personalize User Experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. For such purposes Data are collected for traffic optimization and distribution, analytics, and interaction with external social networks and platforms.
- To Improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To Improve Customer Service. Your information helps us to more effectively respond to your customer service requests and support needs.
- To Administer Content, Promotions, Surveys or Other Site Features. To send Users information they agreed to receive about topics we think will be of interest to them.
- To Send Periodic Emails. The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email, or the User may contact us via our Site.
The use of Data for additional purposes by the Owner, may in some cases, and for legal purposes, require specific consent by the User or the Data Subject.
Who we share your data with
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of empathysites.com, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States - Privacy Shield participant.
WordPress.com Stats are an analytics service by Automattic
Personal Data collected: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.
Place of processing: United States
Place of processing: United States – Privacy Shield participant.
MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.
Personal Data collected: email address and username.
Place of processing: United States – Privacy Shield participant.
Help Scout is a shared inbox and how we manage our ongoing assistance. The service is provided by Brightwurks Inc.
Place of processing: United States
G Suite is our email service provider as well as a cloud storage solution where we may collect and store your website content or details about your website. Services are provided by Alphabet.
Trello is our project management system where we may store information about you or your website project with us. Services provided by: Atlassian Pty Ltd, Atlassian, Inc.
SiteGround is a hosting and backend service provided by SiteGround Spain S.L.
Place of processing: Chicago, USA data center
Our Online Shop Through WooCommerce
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 or more years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Payments Via Stripe
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. In addition, the lists of personal data collected and cookies that are set are below.
Personal data collected: name, email, address, phone, city/state/zip, unique payment identifier, and payment provider identifier.
Cookies that are set: wp_woocommerce_session_HASH, _stripe_mid , _stripe_sid
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
For our services, personal data shall be processed and stored for as long as required by the purpose they have been collected for.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments and contact or request form submissions may be checked through an automated spam detection service. Other data may be sent or stored in accordance with the policies of aforementioned services under the heading "Who we share your data with"
Additional Information About Data Processing
The User’s Personal Data may be used for legal purposes by the Owner of the Site in court or in the stages leading to possible legal action arising from its improper use or that of related services by the User.
Specific information may be shown on the pages of the Site concerning particular services or the processing of Data provided by the User or by the Data Subject.
The User’s Personal Data may be further used in ways and for purposes required for Site maintenance.
For operation and maintenance purposes, this Site and any third party services it uses may collect system logs, i.e., files that record interaction – including navigation. They may also contain personal data, such as IP addresses.
Information Not Contained in this Policy
More information on processing Personal Information may be requested from the Owner at any time.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing.
These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to those websites’ own terms and policies.
Your Privacy Rights, Privileges, and Protections
Freedom to Choose What, If Any, Data You Provide.
- You may choose not to provide Personal Identification Information.
- You may choose whether to receive or not receive our newsletters or be contacted by phone, fax, mail, or email.
Access to and Control Over Your Data.
- You may request to know what data of yours we hold.
- You may request alteration or deletion of your data.
Handling and Storage of Your Data that is Reasonably Secure.
We adopt appropriate and reasonable practices to protect your Personal Identification Information and Data.
Notice of any Data Breach.
We will notify you in the event that your Personal Identification Information may have been breached.
No Exchange of Your Data with Third Parties Without Your Permission.
We will not sell, trade, rent, or give away your Personal Identification Information to others without your express permission to do so.
In short, you’re not forced to use our site or provide any data, but if you do it’s your choice what to disclose. You can later ask us what data of yours we have, ask us to change or delete it, or tell you who has direct access to it. We’ll be careful to prevent unauthorized access to your data, but if we find your data may have been breached, we will notify you. We won’t spam you; you can opt in and out of mailing lists. We won’t give away or sell your personal data in any way to others.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
USA: +01 (510) 883-3257
GREECE: +30 6976458799
Definitions and Legal References
Personal Information or Data
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
Browsing and Usage Data
Information collected automatically from the Site, including the IP addresses or domain names of the computers utilized by the users who connect to the site, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the visitor, the various time details per visit (e.g., the time spent on each page) and the details about the path followed within the site with special reference to the sequence of pages visited, and other parameters about the operating system and the user’s IT environment.
An individual using the Site’s services or products.
The legal or natural person to whom the Personal Data refer.
The natural person, legal person, public administration or any other organization, association or organization designated by the Data Controller for the Personal Data processing system.
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Site.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
Updated 27 Sept 2018